Jev API 教學：用 TypeScript 實作分類、評分與條件判斷

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import {
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  choice,
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  noul,
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  score,
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  TypeSafeClient,
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} from '@typesafe-ai/sdk';
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const client = new TypeSafeClient({
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  defaultModel: 'jev-1.13.0',
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});
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const message = {
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  subject: '三月帳單重複扣款',
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  body: '信用卡被扣了兩次，請今天協助退款，不然我會取消服務。',
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};
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const response = await client.systemOne({
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  state: message,
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  questions: {
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    department: choice('哪個部門應處理這則訊息？', {
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      billing: '帳單、付款、重複扣款與退款',
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      technical: '系統錯誤、服務中斷與串接問題',
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      sales: '價格、升級與新合約',
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      other: '不符合其他選項',
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    }),
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    urgency: score('這則訊息的處理急迫程度？', [
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      '沒有期限或阻塞問題',
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      '希望儘快處理，但沒有明確期限',
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      '有明確期限、營運阻塞或高流失風險',
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    ]),
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    refundRequested: noul('使用者是否明確要求退款？', {
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      true: '訊息直接要求退款或退還款項',
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      false: '沒有要求退款',
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    }),
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  },
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});
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console.log(response.model);
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console.log(response.answers.department);
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console.log(response.answers.urgency);
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console.log(response.answers.refundRequested);

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const department = response.answers.department;
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const refund = response.answers.refundRequested;
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if (department.confidence < 0.6) {
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  await sendToManualReview({ message, reason: 'department_uncertain' });
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} else if (department.choice === 'billing') {
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  await enqueueBillingTicket(message);
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} else {
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  await enqueueDepartmentTicket(department.choice, message);
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}
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if (refund.noul >= 0.8) {
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  await addTicketFlag('refund_requested');
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}

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try {
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  const response = await client.systemOne({
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    state: message,
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    questions: {
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      department: choice('哪個部門應處理這則訊息？', {
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        billing: '帳單與付款',
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        technical: '系統與串接問題',
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        other: '其他',
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      }),
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    },
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  });
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  await routeWithPolicy(response.answers.department);
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} catch (error) {
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  console.error('TypeSafe 判斷失敗', error);
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  await sendToManualReview({ message, reason: 'typesafe_unavailable' });
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}